Ziimeo FAQ and Help Centre
· What is Ziimeo?
· How do I pronounce “Ziimeo”?
· Is Ziimeo free?
· What is the Ziimeo Community?
· If I haven’t made a video before, how do I get started?
· What settings for uploading video and other media do we recommend?
· How do I upload a Video, Image, Music and Games?
· If upload doesn’t work, what should I do?
· Why aren’t I getting views of my videos, images, music and games?
· How do I get my media featured?
· How do I confirm my email when joining Ziimeo?
· Can I use Ziimeo for my business or for commercial purposes?
· Can I download a high-resolution Ziimeo logo for personal use?
· How do I Logout of Ziimeo?
What is Ziimeo?
Ziimeo is the home for the travel related videos you create personally. Ziimeo is a fun community of travel aficionados or “junkies” who enjoy sharing and watching travel videos, images, listening to music and playing games uploaded by other travel “junkies” like you. Ziimeo's primary mission is to provide a secure site for members to share their videos, images, music, games and to connect with other members to share your travel experiences. As well as to develop simple and elegant tools and features to present your videos, images, music and games to the people you want. Because we love having fun at Ziimeo, we also run great competitions with fantastic travel prizes. Our competitions are run mostly to find the best original videos, images, music and games contributed by our members. Generally, our standards are very high when it comes to our selection, so the competition is always strong. So be part of it and contribute your best original media to Ziimeo today! You never know when the next competition will be announced! There is always something happening within the Ziimeo travel community. So get involved today! You never know who you may meet inside!
How do I pronounce “Ziimeo”?
Ziim (rhymes with sim) ee (rhymes with see) oh (rhymes with so). Ziim-ee-oh is the correct pronunciation. It's like video with a "ziime". It’s really quite easy!
Is Ziimeo free?
Yes, the Standard Definition version of Ziimeo is a free service for our members. Ziimeo also has a paid version – Ziimeo HD Active. Ziimeo HDActive is offered as an easy monthly membership at $9.95 or annually at $69.95.
What is the Ziimeo Community?
Apart from the media content on Ziimeo one of our best features is our friendly and travel minded community members. Many of our members are what we affectionately call Travel ‘Junkies’ because so much of their lives are involved with travel in some form or another. Whether it is for business or purely pleasure, travel is a large part of their lives and many of them have stories to tell in the form of videos, images, music and even games. Participating in our community is completely optional, but we believe that if you interact with the other members, you'll find the experience to be extremely rewarding.
The best way to get started in our community is to check-out some videos, images, music or games that have already been uploaded to find inspiration to create your own media to upload. Other Ziimeo members will see you're another travel ‘junkie’ or enthusiast just like them. When you watch other media, give some feedback to the creator by leaving a comment or even starting up a dialog. Tell that member what you think, why you like their media, or even what you think may improve it. You can also rate the media and give them a 'Like' to show your appreciation. Also, when watching other media and you come across content that you really like click on the ‘Favorites’ button to store in your Favorites file.
If you see someone's media that you like, add them as a ‘Friend’ and ‘Subscribe’ to their media. Every time that member uploads new media you will be notified to go and check-out their content. That way you will see what their 'Favorites' are on Ziimeo. The more you interact within the community, the more members you will meet.
So long as you maintain a respectful attitude towards other members of our community and explore the creative media our members upload, you will have a very positive and adventurous experience on Ziimeo. So go forth and explore the site, the media, find new friends and have fun with your travels!
If I haven’t made a video before, how do I get started?
You don't need to be a great movie director to make good videos. All you need is a video recording camera, some imagination and a little motivation. But one thing you must have to post a video on Ziimeo is the desire for the enjoyment of Travel. There are all kinds of travel related videos on Ziimeo. All made by travel adventure lovers who have the passion to share their video creations. Many videos will be made with the basic digital point and shoot camera that has SD or HD video. There are the people who make edited videos using a mid-range video cameras. Then, there are the professional video makers who make their videos with expensive high quality equipment and do it as a serious hobby or even as their profession. Whatever kind of video maker you may be, there are always great travel videos on Ziimeo for you to get inspired by.
The same applies to those members who join for the other forms of media we offer – image, music and games. So long as the images, music or games are related to travel or entertainment when we are travelling, then you can use any still camera, or audio recorder or computer to create your masterpiece.
What settings for uploading video and other media do we recommend?
There are just too many options and different types of video software to be able to provide you with all the necessary settings. So what we can do is give you some guidelines for compressing yours videos for Ziimeo. Note: Sometimes these settings are in the "Advanced" or "Options" settings when exporting.
Our supported file formats are: wmv', 'mov', 'mpg', 'avi', 'flv', 'mpeg', 'mp4', '3gp', 'rm', 'asf'
A codec is the format in which your video will be encoded. Different codecs have different features with varying quality. To achieve the best results, we recommend using H.264 (better known as MP4) for the video codec and AAC (short for Advanced Audio Codec) for the audio codec. If you're using Windows, then WMV3 is a good choice for your video codec.
This is a setting that controls both the visual quality of the video and how big the file will be. Most video editors, this is known as kilobits per second (kbits/sec or kbps). It’s recommended you use 2,000 kbits/sec for standard definition 4:3 video, 3,000 kbits/sec for widescreen DV, or 5,000 kbits/sec for high definition uploads.
If you have this option available, then enable it! If you shoot in DV format, this is extremely important, otherwise you will often get strange-looking horizontal lines in your video.
Frame rate & Keyframes
If you have an option that says "current," it is best to use that. The alternative is 25 fps (frames per second) for Europe and rest of the world and 30 fps for USA, Canada, and Japan. Our maximum framerate is 30fps. If you have an option for keyframes, then use the same value you used for framerate.
Standard definition 4:3 video ratio is 640x480, widescreen DV is 853x480, and high definition is 1280x720. We recommend you export 1920x1080 or 1440x1080 video as 1280x720. If you don’t we will automatically scale it down to 1280x720. If you have the option to control the pixel aspect ratio (square pixels) make sure it's set to "1:1" or "1.00", this is not display aspect ratio.
Choose AAC for the audio codec, set the bit rate to 320 kbps, and the sample rate to 44.100 kHz.
Those are the basic settings that will apply to almost all of the video programs currently available.
Note: Do not use “Apple ProRes” codec’s. It doesn’t work with Ziimeo!
How do I upload a Video, Images, Music and Games?
Login and go to Upload in the header navigation bar of each page. Click the Upload button and it will take you to the “Upload Media” page. Once there, you can upload your video, image, music or games. Please be sure you have read our Terms of Service for the types of videos, images, music and games you can upload. Only your own creations naturally! Then enter the Title, Description, find the Category (that it best fits), the Group and enter the Keywords for the video (this helps the Search Engines find your video), click the “Browse Video File” or post the “Embed Code”. You also have the options of uploading a Thumbnail – Browse or enter the URL. Check the box to agree to our Terms of Service, and the finally click the “Upload” button. Your media will automatically start uploading to our service and will take just a moment depending upon the size of your upload file.
Note: slow connections and large files will take longer so please be patient during this process.
If my upload doesn’t work, what should I do?
Simply try it again! Generally, the best way to fix a problem is to try it again. If you still have a problem after multiple attempts, then try holding down the shift key on your keyboard and click the reload button again on your browser. This method will reset the cache in your browser. If it still doesn’t work, then quit your browser and reload it and try again. You will find that your browser is generally the cause of these problems. You could also try using another browser too.
Why aren’t I getting views of my videos, images, music and games?
There maybe many reasons why your videos, images, music or games aren’t getting viewed, listened to or used by the Ziimeo community. The most likely reason is that no-one knows it’s there! The best way for people to find out about it, is to join a Group of like minded members, or subscribe to other members feeds, “like” their content and join into the conversation within the community. Ziimeo is a vibrant community of intelligent and creative people who are passionate about their travel and their media. We encourage you to find people who share your interests and connect with them at Ziimeo.
How do I get my media featured?
Ziimeo staff makes the choice which media to feature based on that they think exemplify the best of what Ziimeo members have uploaded. If you would like to have your media considered for “featured media” by our staff, you can send us an email at Contact Us with your suggestions. Please refrain from sending spammy messages to Staff members as this may result in suspension or deletion of your membership account.
How do I confirm my email when joining Ziimeo?
After joining Ziimeo you should received a confirmation email. If you do not receive this email, then please make sure you are checking the email you used to sign up. Also, be sure to check your spam filter. It may also take a little while for the email to get to your inbox, so please be patient.
You may also try these options too!
Look in your spam box.
Go to your spam filter and be sure to allow emails from Ziimeo.com.
Make sure you are checking the email you used to sign up for Ziimeo.
Did you spell your email address correctly when signing up? Please check!
If you still need help, please send us an email at Contact Us
Can I use Ziimeo for my business or for commercial purposes?
Ziimeo is strictly for noncommercial use only. Any videos that are uploaded and are clearly for a business or commercial in nature, and have not been approved by Ziimeo management, will be deleted from our server. For more information, please read our Terms of Service
Can I download a high-resolution Ziimeo logo for personal use?
You can find a high-resolution Ziimeo logo for downloading on this page: Press
How do I log out of Ziimeo?
You can log out by selecting "Logout" below the Upload button in the top navigation menu.
· What do I get with a Standard Membership?
· Can I have more than one account on Ziimeo?
· Will my media ever be deleted?
What do I get with a Standard Membership?
Standard accounts receive:
• 3GB per week of upload space
• 1 HD video per week
• Upload up to 10 videos per day
• 1 Group
• Ability to download converted files
• Strong profile privacy controls
• Standard embedding features
Can I have more than one account on Ziimeo?
No, members can only have one account per person. Multiple accounts will be deleted from our site.
Will my media ever be deleted?
So long as you keep your account active by logging onto Ziimeo every so often, your media will never be deleted. However, if your account becomes inactive for a long time, and you don't log on, then we reserve the right to remove your account and any media that may accompany it. But, before we do that we will ALWAYS attempt to contact you before we take that action. Simply keep an account active by logging onto Ziimeo every so often.
· What is Ziimeo HD Active?
· How much is it to upgrade to Ziimeo HD Active?
· How do I upgrade my standard SD account to Ziimeo HD Active?
· What happens when my Ziimeo Plus membership expires?
· What if I want a refund for my Ziimeo HD Active membership?
· If I buy HD Active does that mean I can upload anything I want?
· Can I change from a monthly to yearly Plus subscription?
What is Ziimeo HD Active?
Ziimeo HD Active is an affordable way for you to further enhance your Ziimeo experience. Ziimeo HD Active combines the best of your media viewing, and uploading with a special Free membership to our exclusive members only Ziimeo Travel Club. Membership to our Ziimeo Travel Club is worth more than the annual subscription to Ziimeo HD Active alone! You also get all the benefits of your HD media experience thrown in as a bonus to make your membership unbeatable.
Ziimeo HD Active - The Benefits
Weekly upload space of a massive 9GB.
Unlimited HD embed plays for free in crystal clear 1280x720 viewing. You will never want to see your media in SD again.
High definition embedding of media uploads.
High quality video conversion – SD to HD.
Priority uploading of media content.
Unlimited number of Groups you can subscribe to within the Ziimeo site.
Free, and exclusive membership to the Ziimeo Travel Club. As a member of the Ziimeo Travel Club you will receive:
· A monthly electronic travel newsletter which will provide the latest industry news, travel stories, travel hotspots, links to great new media, member feedback and much more.
· As the number of Travel Club members grow, we will be providing more benefits including special travel deals on airfare, accommodation and tours; a group leisure travel club.
Summary of Benefits:
• 9GB upload space per week
• Unlimited number of HD videos
• HD embedding
• Higher quality video conversion
• Priority uploading
• Unlimited number of Groups
• Free Travel Club Membership
How much is it to upgrade to Ziimeo HD Active?
Ziimeo HDActiveis offered as an easy monthly membership at $9.95 or annually at $69.95.
How do I upgrade my standard SD account to Ziimeo HD Active?
To convert your standard SD account into a Ziimeo HD Active membership, visit Ziimeo.com/HD Active or click on the Ziimeo HD Active button on any page and upgrade your account from our secure Paypal account payment system. Paypal accepts Visa, Mastercard and American Express, and most other cards. Or use your own Paypal account.
What happens when my Ziimeo HD Active membership expires?
If you do not renew your Ziimeo HD Active membership, your account will revert to a Standard SD membership and you will loose access to the Ziimeo Travel Club privileges. You will not lose any media or groups that you joined during your HD Active membership.
Has your membership expired? Renew today!
What if I want a refund for my Ziimeo HD Active membership?
If you are unhappy with your HD Active purchase, you may send an email request to Contact Us.
• Annual members are eligible within 30 days from purchase date.
• Monthly members are eligible within 7 days from purchase date.
For more info on the refund policy visit: http://www.ziimeo.com/?id=202
If I buy HD Active does that mean I can upload anything I want?
No. All Ziimeo HD Active members must still abide by our uploading guidelines. You are held to the same standard as basic account users.
Can I change my Ziimeo HD Active from a monthly to yearly subscription?
If your subscription to HD Active is monthly and you want to change to an annual subscription, simply go to the Ziimeo HD Active button on any page, click and select the annual HD Active option. Your annual subscription will begin once your monthly subscription is completed.
· What is HD Active?
· What is HD?
· Is it the same as HDTV?
· Is it the HD used on Ziimeo the same as HDTV?
· How can I start watching Ziimeo videos and images in HD right now?
· Can I upload in HD?
· What encoding settings should I be using for HD?
· Should I deinterlace the video before I upload?
· Why is my video resolution only 640×368?
· What happens if I upload 1920x1080 footage, will it be accepted?
· Can I watch HD in native 1280x720 with no scaling?
· Do I need any special software to watch HD?
· Do I need a high speed computer for HD?
· Do I need a high speed internet connection for HD videos?
· Will my computer monitor be capable of showing HD?
· Will Ziimeo HD work with my HDTV?
· Do I need a special camera to upload HD?
· Other sites have HD video and it's free, why should I use Ziimeo?
What is HD Active?
Ziimeo HD Active is an affordable way for you to further enhance your Ziimeo experience. Ziimeo HD Active combines the best of your media viewing, and uploading with a special Free membership to our exclusive members only Ziimeo Travel Club. Membership to our Ziimeo Travel Club is worth more than the annual subscription to Ziimeo HD Active alone! You also get all the benefits of your HD media experience thrown in as a bonus to make your membership unbeatable.
What is HD?
HD is “high definition”. High definition is the highest quality video, image, music and games resolution available now. HD video and image picture is clearer, richer, and much more “true to life” than standard TV and videos. It’s the latest technology in picture production and is very much worth the investment to upgrade.
Is it the same as HDTV?
Yes HD is the same as HDTV. HDTV was one of the first major applications of high definition video. The HD signal requires much more data transmission than regular TV. The broadcast TV signal is compressed as digital information and is available in two formats – 720p and 1080i. These format references refer to the number of horizontal lines used to produce the image.
Is the HD used on Ziimeo the same as HDTV?
At Ziimeo we present our HD in the 720p format, which is exactly the same resolution (1280x720) that is used by all the major broadcasting networks like ABC, BBC, FOX, SKY and many other cable & satellite providers.
How can I start watching Ziimeo videos and images in HD right now?
You will need to sign up to our HD Active membership right now to see it for yourself. You will be amazed at how rich are the colours and how clear and crisp are the images. Yes, HD in true 1280x720, up to 30fps in MP4 media format.
Can I upload in HD?
Yes, you can upload in HD at any time, so take advantage of HD. All you need to do is upload a video file that’s 1280x720 resolution or higher. The Ziimeo servers will initially make a standard quality version, then it will convert your video into HD, but you must be a Ziimeo HD Active member to view it.
What encoding settings should I be using for HD?
Yes, it’s a good idea to compress your video down from very high quality to just high quality.
It’s best to use the settings of H.264 codec at size 1280x720, bit rate 3000-5000 kbits/sec (optimized for “download”), key frame every 30 frames (frame reordering on), using whatever frame rate you shot the video in. use AAC at 128kbps in stereo for your sound setting.
Should I de-interlace the video before I upload?
Yes, it's almost always a good idea to de-interlace the video. It’s best to de-interlace and resize to 1280x720 before you upload. In many cases you might be better off de-interlacing before you even start editing.
Why is my video resolution only 640×368?
HD video comes in such a large format that it can’t fit into the width of a regular web page, so it’s shown at half size. To get the full benefits of the HD image, go into full screen mode by clicking the full screen button in the lower right of the player. The native size of Ziimeo’s HD Active files are 1280x720.
What happens if I upload 1920x1080 footage, will it be accepted?
Ziimeo will accept footage of any size and display it as 1280x720 resolution. However for better image quality we recommend resizing your video to 1280x720 before uploading.
Can I watch HD in native 1280x720 with no smoothing?
Yes, click the full screen button in the lower right corner of the player, then click the button left above it 'smoothing off' to toggle smoothing. Your preference will be saved for all HD videos you watch.
Do I need any special software to watch HD?
No, all you need is the current version of the Adobe Flash, which you probably already have. If you're not sure you can check by clicking here: get.adobe.com/?flashplayer/?
Do I need a high speed computer for HD?
If you purchased your computer in the last three or four years and it runs either Mac OS X or Windows, then it should be fast enough to play high quality HD. The fewer the programs you have running at the same time as viewing your HD videos the better. Even closing down unused browsers may assist your computers performance. Our video player is designed to degrade the video quality smoothly if it detects that it’s dropping frames.
Do I need a high speed internet connection for HD videos?
Most residential cable running ADSL2 connections should be more than adequate. If HD seems slow to load, then turn off any background downloads or peer-to-peer sharing applications. You can always push the play button in the player to pause the video to let buffer before viewing.
Will my computer monitor be capable of showing HD?
All modern LCD computer monitors are similar in resolution to HD, if not better. So all Ziimeo HD videos should be enhanced by your computer monitor.
Will Ziimeo HD Active work with my HDTV?
Most definitely! If you can connect your computer to your HDTV (for example, using an inexpensive DVI to HDMI adapter) Ziimeo HD will look even better in full screen. It will be comparable to broadcast digital TV.
Do I need a special camera to upload HD?
Basic point and shoot cameras that can take HD video in 1280x720 resolution are very common and affordable these days. You should check the specifications on your camera for details. Look for HD and 1280x720 as a guide.
Other sites offer HD video and it's free, why should I use Ziimeo HD Active?
Ziimeo HD Active is so much better than other sites, plus we have free membership to the Ziimeo Travel Club.
HD is becoming vey popular. What makes Ziimeo better then all the other video sharing services is our amazing features for your videos, images, music and games. Combine that with our wonderful community of dedicated travel enthusiast and we have something that no other media sharing site will ever have. On Ziimeo, you will find creative videos, images, music and games, friendly enthusiast people that lover to travel, that you won't find anywhere else on the internet. Add to that an fun design layout, great privacy options, great embedding features, amazing Groups for all sorts of travel interests, and a great bunch of friendly staff members who you can actually communicate with, why wouldn’t you not join Ziimeo?
· How do I share a video with my friends and family?
· Can I upload more than one video at a time?
· How many videos can I upload?
· What is compression? Should I compress my videos before uploading them?
· How do I compress my video?
· Can I ever access/download the original video file I uploaded?
· How do I download the source file? All I get is a new window with the video playing.
· Are there limits on downloading original video files?
· Someone is using media I uploaded to Ziimeo without my permission. What do I do?
· How do I add photo images to my media page?
· Why can't I play my media on Ziimeo?
· How do I edit my media settings?
· How do I see the stats on my media?
· How do I change the preview image (thumbnail) on my media?
· Can I edit my media once they are uploaded?
· Why is my media stuttering?
· What is the maximum media file size and length?
· Can I make mobile versions of my media?
· Does Ziimeo support closed captioning?
· Can I customize my video link?
How do I share media with my friends and family?
You can share a video with anyone, even people who are not members of Ziimeo. Move your mouse over the video window. This will bring up the video controls. Click the 'Share' button. Now you can enter email addresses for non-members or Ziimeo members' user names. Add a personal message if you'd like, then click the 'share' button. They will receive an email with a link to your video. That's it!
Can I upload more than one media at a time?
No, you may only upload one media item at a time.
How much media can I upload?
Standard SD account members can upload 3 GB a week (with a max of 10 files per day). HD Active members can upload 9 GB per week, and there is no per-day upload limit.
Are there limits placed on file sizes or file types for uploads?
Yes, there is a 9 GB per file limit for HD Active members, and a 3 GB per file limit for Standard SD members.
We accept the following file types: wmv', 'mov', 'mpg', 'avi', 'flv', 'mpeg', 'mp4', '3gp', 'rm', 'asf'
Please note: There are a million variables in video compression. Sometimes, even though a file type is accepted by the Ziimeo uploader, the Ziimeo conversion process may fail. Take a look at our recommended compression settings to make sure your media plays properly on Ziimeo.
What is compression? Should I compress my videos before uploading them?
Compressing a video reduces the file size. If your file is very large then we highly recommend compressing the size of the file before you upload. It can take time to compress a video file, however it will be faster when it’s uploaded. It will also be a lot faster downloading for anyone you choose to share the file with.
Can I ever access/download the original media file I uploaded?
Yes you can! Go to the media's individual page where you watch and comment on that content. To the left below the media is a ‘Download’ Button. Download the media file from here.
How do I download the source file? All I get is a new window with the video playing.
If you’re having trouble downloading the source file try right-clicking the download link and choosing the "Save as" option.
Are there limits on downloading original video files?
Currently there are no limits on members downloading their original uploaded media file. However, we encourage members to limit the use of this facility as it consumes considerable amounts of bandwidth. This caution is not related to the streaming of media you watch or listen to in the Ziimeo player.
Do I need permission to use media on Ziimeo?
Yes, it's always a good idea to contact the media owner if you want to use their media. Our members retain the copyright of their media and they control the use of that media.
Someone is using my media I uploaded to Ziimeo without my permission. What can I do?
How do I add photo images to my media page?The process for uploading photo images is the same for uploading videos except you’re not uploading an embedded file. After entering all the descriptive details about your image (title, description, category, group and tags) click on the ‘Browse Video File’ and locate your image on your computer, click ‘Open’. You will see the progress bar below the ‘Browse’ button, when completed check the ‘Terms” box and finally click the ‘Upload’ button and you should receive a message at the top of the ‘Upload Page’ saying: Your media was uploaded successfully.
Why can't I play my media on Ziimeo?
How do I delete a video or other media?
Login to your account and go to ‘Account Management’ click on ‘My Media’ and up will come a window showing all the media you have uploaded in order of upload. Find the media you wish to ‘Delete’ and click the ‘Delete This Media Item’ and it is deleted immediately. Note: that once your media has been deleted it has gone from Ziimeo forever!
How do I edit my media's settings?
Login to your account and go to ‘Account Management’ click on ‘My Media’ and up will come a window showing all the media you have uploaded in order of upload. Find the media you wish to ‘Edit’ and click. You can change the ‘Title’, ‘Tags’, ‘Category’ and ‘Description’ from this setting.
How do I see the stats on my media?
Go to any of the ‘Home’, ‘Top Rated’ or ‘Popular’ pages and find the number of views the media has achieved at the right hand side of the page. Or you can login to your account and go to ‘Account Management’ click on ‘My Media’ and up will come a window showing all the media you have uploaded in order of upload. Here you can also see the number o views your media has achieved.
How do I change the preview image (thumbnail) on my media?
Unfortunately, Ziimeo doesn’t provide a thumbnail image ‘edit’ facility. Please ensure you upload your preferred thumbnail image when you upload your media. Your alternative is to ‘Delete’ your media and ‘Upload’ it again with the correct thumbnail image.
Can I edit my media once they are uploaded?
Unfortunately, Ziimeo doesn’t provide an ‘edit’ facility. Please ‘edit’ your media before uploading them to Ziimeo.
Why is my media stuttering?
Stuttering media can be very annoying, and there are many possible reasons why you may be experiencing poor media playback. For media to play properly, Ziimeo requires a better than average internet connection and a faster computer processor. So, if you have a slow internet connection or your computer is older than 5 years then you may experience some issues. If that does not apply, then here are a few things you can try:
1) Make sure you have the latest version of Flash running on your computer.
2) Turn off any other programs, virus protection, ad blocks, or energy saving settings as they may interfere with media playback.
3) Closing other browsers that you may have open.
4) Try another browser and see if that helps.
Important! In general, videos with fast camera pans, quick zooms in and out, fast moving subjects (think car races) or sudden changes in light conditions do not compress well, so these may be difficult to playback at anytime.
What is the maximum media file size and length?
Your media can be as long as you like, however you are limited by your file size. If you have a Standard SD membership, you are limited to 3 GB per week. However, if you upgrade to HD Active, you get 9 GB of upload space per week, with a limit of 9 GB per file.
Can I make mobile versions of my media?
Unfortunately, Ziimeo doesn’t provide a facility to make mobile versions of your media. However, the good news is that we are working on it. So check this space soon!
Does Ziimeo support closed captioning?
Unfortunately, Ziimeo does not currently support the use of separate closed captioning text files. If you want text to appear in your video, including closed captioning, you need to add it to the actual video like any other graphics, before you upload it to Ziimeo.
Can I customize my video link?
Yes, login to your account and go to ‘Account Management’ click on ‘My Media’ and up will come a window showing all the media you have uploaded in order of upload. Find the media you wish to ‘Edit’ and click. You can change the ‘Title’, ‘Tags’, ‘Category’ and ‘Description’ from this setting. In the ‘description’ setting you can place a custom URL.
· What are the competitions conducted by Ziimeo?
· How are the competition winners determined?
· Who can participate in the competitions?
· What prizes are awarded for the competitions?
· When does Ziimeo conduct it’s competitions?
What are the competitions conducted by Ziimeo?
Ziimeo conducts competitions of various types, but mostly to find the best original video, image, music or game on a periodic basis.
How are the competitions winners determined?
The Ziimeo competitions are determined by the members. Ziimeo management will announce the competition and from that date to the closing date, members have the opportunity to submit original exclusive content to the Ziimeo site. Winners are determined by members rating (from 1 to 5 on each video) each contributed video
Who can participate in the competitions?
All registered members of Ziimeo are entitled to cast a “Like” vote for any videos, images, music or games in the competition, depending upon the terms and conditions for the individual competition. However, members can only cast a “Like” vote for each video, image, music or game once!
What prizes are awarded for the competitions?
Every competition is unique and has it’s own terms and conditions of entry. Prizes for the competitions are provided by partner advertisers on the Ziimeo site and will vary for every competition. But, one thing is sure, all prizes have will have travel related content, such as – air tickets, hotel accommodation, cruises, vacations or travel goods.
When does Ziimeo conduct it’s competitions?
There is no set time of the year that competitions will be conducted. They will be run when all the necessary planning and organization has been completed to enable a competition with great prizes to be conducted. All members will be notified of the competition in the Special Announcements of the section on the Home Page of the Ziimeo site. So lookout for our next announcement soon!
· What is a 'like'?
· How do I like a media item?
· How do I unlike a media item?
· Can I 'like' my own media?
What is a 'like'?
As you know by now Ziimeo conducts many competitions, well in conjunction with the star rating on each media we use that rating as 'like'. A ‘like’ is a vote for that media item. When we run our competitions the more ‘likes’ a media item gets the more votes it has from the community members.
How do I like a media item?
To ‘like’ a media item, click a ‘star’ on our 5 star rating below each media. The stars for that media will then change to a brighter yellow. You have now liked the media item and cast a vote for it.
How do I unlike a media item?
Once you ‘like’ a media item you cannot ‘unlike’ it. So be very careful with the rating you give a media item!
Can I 'like' my own media?
Yes, you can ‘like’ your own media, but just like all other members you can only ‘rate’ your media once! Our 5 star rating system has been configured to allow only one ‘rating’ on each media item per IP address.
· I forgot my password, what do I do?
· How do I change my password?
· Can I sign in with more than one email address?
· Do I have to use my real name when I sign up?
· Why do I get so many emails from Ziimeo?
· How do I delete my account?
· Can I change the email I use to sign in to Ziimeo?
I forgot my password, what do I do?
If you have forgotten your password, just go to the Home Page ‘login screen’ and click 'Lost Password'. This is a link to reset your password. A message will then be sent to your email address that you used to log into Ziimeo.
How do I change my password?
Login to your account and go to ‘Account Management’ click on ‘My Profile’ and up will come the window ‘My Profile – Your Name’. Go to ‘New Password’ and enter your new password and verify it, then save the changes. Your password has now been changed!
Can I sign in with more than one email address?
No, you can only use one email on your Ziimeo account.
Do I have to use my real name when I sign up?
No, it is not a specific requirement to use your real name, but whatever name you choose it will be the name that people know you in the Ziimeo community. In most cases people use their real names or a nickname. You can always change it in your account settings if you ever change your mind.
Why do I get so many emails from Ziimeo?
Ziimeo sends you emails to keep you up to date with activities on the Ziimeo site or in the community! If someone comments on your media, or adds you as a friend, we will send you an email to keep you up to date. You can always change your email notification settings within your ‘Account Management’ area then ‘My Profile’ at the bottom of the ‘My Profile – Your Name’ is a ‘Opt in for emails’ box. Uncheck the box to stop the receipt of emails.
How do I change my email notifications?
You can always change your email notification settings within your ‘Account Management’ area then ‘My Profile’ at the bottom of the ‘My Profile – Your Name’ is a ‘Opt in for emails’ box. Uncheck the box to stop the receipt of emails.
How do I delete my account?
Members cannot ‘Delete’ their own accounts on Ziimeo. If you decide to ‘delete’ your account, you will need to go Contact Us. and request our staff to delete your account. A staff member will contact you to verify your request.
Waiting for instructions on how to connect to Facebook and Twitter.
Can I change the email I use to sign in to Ziimeo?
Login to your account and go to ‘Account Management’ click on ‘My Profile’ and up will come the window ‘My Profile – Your Name’. Go to ‘New Email’ and enter your new email address and verify it, then save the changes. Your new email address has now been changed!
· Why do I need a Ziimeo profile?
· How do I edit my profile?
· How do I upload a picture of my own?
· Can I change my screen name?
· My Ziimeo account is displayed when I Google my name. Can I stop that?
· How can I hide the recent activity on my profile page?
· Can I see my media content details on my profile page?
· Can I delete or change my profile picture?
Why do I need a Ziimeo profile?
Every member needs a profile on Ziimeo. It is how you will be known to other members in the Ziimeo community. Because we are a community of like minded travel enthusiasts (junkies) we recommend that you customize your profile by uploading a picture or an avatar of yourself and maybe tell other members a little bit about yourself. You can share a little whatever you feel is appropriate for others to know about you. Whatever is comfortable for you.
How do I edit my profile?
Login to your account and go to ‘Account Management’ click on ‘My Profile’ and up will come a window called ‘My Profile – Your Name’. In the ‘About me’ section write or edit your profile that you want to be publicly available for the Ziimeo community to see. Enter your ‘Age’, ‘Gender’ and ‘Location’. When finished, click ‘Save’ to save your profile details.
How do I upload a picture of my own?
Login to your account and go to ‘Account Management’ click on ‘My Profile’ and up will come a window called ‘My Profile – Your Name’. In the ‘Profile Image’ section, click the ‘Browser’ button to download a photo of yourself from your computer. Ensure that the image is 96x96 to fit the provided. When finished, click ‘Save’ to save your profile details.
Can I change my screen name?
No, Ziimeo does not allow members to change their screen name once they have joined. So be very careful about the name you choose to use within the Ziimeo community.
My Ziimeo account is displayed when I Google my name. Can I stop that?
Because Ziimeo is indexed by the popular search engines including Google, all members names will mostly likely be searchable. The only way to stop Google from indexing your profile on Ziimeo is to delete your account.
How can I hide the recent activity on my profile page?
To prevent your recent activity from showing up on your profile page, login to your account and go to ‘Account Management’ click on ‘My Profile’ and up will come a window called ‘My Profile – Your Name’. In the ‘Privacy Profile’ box check the ‘Private – Only Approved Friends’ box and click the ‘Save’ button at the bottom of the page.
Can I see my media content details on my profile page?
Yes, your Profile page displays your Media, Favorites, Subscriptions, Friends, and Groups. Click on each button to display the content of each category.
Can I delete or change my profile picture?
Yes, you can. Login to your account and go to ‘Account Management’ click on ‘My Profile’ and up will come a window called ‘My Profile – Your Name’. In the ‘Profile Image’ section you will see the address of your profile image. To delete that image, place your cursor on the profile address and press the ‘Backspace’ button until the address has gone. If you want to change the profile image, upload a new image, click the ‘Browser’ button and upload a new image from your computer. When finished, click ‘Save’ to save your profile details.
· What do the different privacy settings do?
· Why would I make my profile private?
· Can I change the privacy settings at anytime?
What do the different privacy settings do?
Ziimeo is respectful of your profile privacy. No all people want their personal details on public view. As a result Ziimeo offers three options for your personal profile settings – Public, Registered and Private.
Public – your profile is available to anyone on the internet.
Registered – your profile is available only to registered people and logged in members.
Private - your profile is private and only available to approved friends.
Why would I make my profile private?
You can make your personal profile private if you don't want everyone to see it. Sometimes you might want to keep your profile private because you don’t want too much attention from the media you upload or you just want to share it with your close personal friends. We have privacy options available so you can have complete control over who sees your profile.
Can I change the privacy settings at anytime?
Yes, you can change your profile privacy settings at anytime! To access your personal privacy settings, click the 'My Profile' button in the ‘Account Management’ menu, and click the option that suits your needs.
· What are Categories?
· How doe’s my media get added to Categories?
· How many Categories can I add my Groups to?
What are Categories?
Categories are the broad catalogue of Ziimeo's great media content and active communities. Our categories are ever changing as new media is uploaded to the site. Take the time to explore the categories to find the media you like and connect with the members who make them.
How doe’s my media get added to Categories?
When uploading media, you have the ability to choose the most appropriate category for your content, so make your selection carefully! Categories are moderated by Ziimeo staff in response to new media uploaded to the site. If our staff determine that your selection is inappropriate they will change it, by creating a new category or allocate it to an existing category.
How many Categories can I add my Groups to?
You can add as many Groups to Categories as is appropriate for the Groups. If applicable a Ziimeo Staff member will moderate your media by adding your Group to additional Categories.
· What are tags?
· Is there a limit on the number of tags I can add to my media?
· Why should I tag my media?
· I've tagged my videos, why aren't they appearing in searches?
What are tags?
Tags are better known as ‘keywords tags’. They are words used on your media that describes your content. These ‘keywords’ are used by our search engine to locate your media within our database. When you upload your media you have the opportunity to also load your ‘keyword tags’. For example, if you tag your Bali vacation video with the words 'Bali' and 'vacation', you'll be able to easily find other related videos (and other media) and it makes it easier for other Ziimeo members to find your media too!
Is there a limit on the number of tags I can add to my media?
No, you are not limited to a set number of tags on your media. However, we encourage you to add only relevant tags as too many tags can make your media harder to find.
Why should I tag my media?
Tagging your media makes it easier for other Ziimeo users to find your media in our search engine and on the tags page. This way, members can find your media that is of interest to them easily.
I've tagged my media, why aren't they appearing in searches?
If you have just recently uploaded a new video, or just recently made it public, it may take a little while to show up in our search results. If your media does not appear in the search results after a day, try adding more relevant terms to the description or title of your media that should help.
· How do I add a friend?
· What happens when I add someone as a subscriber?
· What is the difference between adding a friend and subscribing to someone's media?
· Can I add anyone as a subscriber?
· Is it okay to add people as friend if I don't know them?
· Can I block someone from adding me as a subscriber?
· Why should I add people as subscriber?
· Is there a limit on the number of subscriptions I can have?
· What if I don't want to be someone's subscriber?
· If I remove someone from my subscriptions are they notified?
How do I add a friend?
To add a friend to your account, go to 'My Profile', Click the "Send friends name a friend request". When the friend responds to the request the friend will be added to your account.
What happens when I add someone as a Subscriber?
When you add a friend, Ziimeo automatically subscribes you to their media, and the media they like so you will see them in your subscription inbox.
What is the difference between adding a friend and subscribing to someone's media?
Adding someone as a friend let's them know you appreciate their media and lists you as a friend. Subscribing to someone's media will make their media show up in your subscription inbox. You can subscribe to someone's media without making them a friend or can also make someone a friend without subscribing to their media. However, most people do both!
Can I add anyone as a subscriber?
You can add anyone as a subscriber.
Is it okay to add people as a friend if I don't know them?
Sure. Ask yourself this question: Do I want to watch this members' media? If so, then make them a friend and maybe leave them a message telling them what you think of their media. Remember, adding friends can be a way to bookmark the people you like on Ziimeo, as well as keep up to date on the media they upload and the media they like. Adding thousands of friends does not mean that those members will see your media, it just means you will see theirs! Also, adding over 1000 friends can often lead to slow loading times on your homepage and subscription pages because Ziimeo has to load all of your friends' data too!
Can I block someone from adding me as a subscriber?
No, anyone can add anyone as a subscribe. If someone causes you trouble or you are worried about someone who has added you, please contact our Support Staff at Contact Us.
Is there a limit on the number of friends I can have?
No, there is no limit to the number of friends you can have. Although, we would suggest that you can’t have everyone as a friend on Ziimeo, so some common sense should be used in making friends with other Ziimeo members. So, choose wisely!
What if I don't want to be someone's friend?
There is currently no way to block users from adding you as a friend.
If I remove someone from my subscriptions are they notified?
No, there is no notification when someone decides to remove a subscriber.
· What is a Ziimeo Group?
· How do I start a Group?
· Can I create more than one Group?
· How do I get people to join my group?
· How do I add media to a Group?
· Can I change the name of my Group?
· How do I find Groups I may want to join?
· How do I leave a Group?
· How do I delete my Group?
· What happens if I'm the moderator and I decide to leave the group?
· Why can't I add videos to a Group?
· My video was added to a Group that I don't want it to be in, how do I remove it?
· How many groups can I add my media to?
· Can I make my Group private?
What is a Ziimeo Group?
A Group is a sub-community within Ziimeo that you can join and add media to. Groups allow you to share and discuss videos, images, music, games and events with other members that enjoy the same media.
How do I start a Group?
Go to the ‘My Groups’ in your ‘Account Management’ area and click on ‘My Groups’ and the page ‘Manage Groups’ opens. Click on the ‘Create New Group’ button. Enter the ‘Name’ of the group, an ‘Icon’ for the group, description for the group, and then mark whether the group is ‘Public’ or ‘Private’. Then finally, click the ‘Create Your New Group’ button to save the details.
Can I create more than one Group?
Standard SD account members can create 1 group. Ziimeo HD Active members can create an unlimited number of Groups.
How do I get people to join my group?
When other members see your Group on the Groups page, they can then join your group.
How do I add media to a Group?
When you find media that would be a great fit for your Group, go to your 'Account Management' area and click 'My Media'. Under each media item there is a "Move to Group" selection option. Choose a 'Group' and click 'Go'. You may also upload a video straight to a Group that you are a member of, when you first upload it to Ziimeo.
Can I change the name of my Group?
Only the Group creator can change the name of the Group. On your Group page, select the tab labeled 'Settings'. Then edit the details on that page.
How do I find Groups I may want to join?
You can check out the Groups Page for all groups. You can do a search for a group on your topic.
How do I leave a Group?
If you decide you no longer want to be in a Group, search for the name of the Group you are connected and Click 'click here to leave'.
How do I delete my Group?
Are you sure you want to delete your Group? Only the creator of the Group can 'delete' it. Remember, once you delete a Group you cannot get it back and it will be removed completely.
What happens if I'm the moderator and I decide to leave the group?
If you are the moderator of a Group, you will you cannot leave the Group, you can only 'delete' the Group. If you don't 'delete' it, the Group will be orphaned.
Why can't I add media to a Group?
First, make sure you're signed in and are a member of the Group. Also, check the privacy settings on your media before you try adding the media to a Group. Depending on the privacy features a Group has you may or may not be allowed to add your media to a particular Group. Additionally, there is a limit of adding your media to only1 Group.
My media was added to a Group that I don't want it to be in, how do I remove it?
When you want to remove your media from a Group, go to 'Account Management' area, Click 'My Media' and change the "move to group" to (No Group). Then click "Go" to affect the change.
How many groups can I add my media to?
You can add each of your media to only 1 group. We have this limitation to keep group content focused.
Can I make my Group private?
You can make your Group either 'public' or 'private'.
· Can I add information while the video is uploading?
· My upload stopped or got stuck. Why can't I upload to Ziimeo?
· I am having trouble uploading a video, what should I do?
· Do I need Flash to upload my media?
· I am uploading a HD video, do I need to do anything special?
· Why is my media taking so long to upload?
· What types of video files does Ziimeo allow?
· I uploaded my video but the audio is out of sync, how do I fix that?
· Can I upload a video with any aspect ratio I want?
· Can I upload more than one video at a time?
· Can I upload any kind of video I want?
· Why are the Community Policies so strict?
· My media failed during the upload process, what do I do now?
· My video has a bunch of horizontal lines in it after it finished uploading, how do I fix that?
· Ziimeo doesn't recognize my file extension, but it is one of the file formats accepted. What can I do?
· Why does my video have no sound? Why does the sound cut out on my video?
· What happens if I upload my media without editing any information?
Can I add information before my media is uploaded?
Yes, you need to add your title, description, category, group and tags before the video is uploaded. Then embed the code and upload the ‘thumbnail’ before you finally upload your media.
My upload stopped or got stuck. Why can't I upload to Ziimeo?
Make sure your internet connection is working and capable of handling the size of the upload you are planning to make. Do not to have too many browsers or tabs open at the time you are uploading. Turn off any virus protection or ad blockers, or energy saving settings too! If you’re still have trouble, make sure you are running the latest version of your Adobe Flash Player.
Also, check our recommended Compression settings and make sure your video is exported to these settings:
I am having trouble uploading a video, what should I do?
Make sure you're exporting your video to our recommended Compression settings then try uploading again using the new settings. Also, make sure you have the latest version of your web browser and Adobe Flash Player.
Do I need Flash to upload my media?
Yes, we strongly recommend using the latest version of Flash to upload and watch videos on Ziimeo.
I am uploading a HD video, do I need to do anything special?
Yes, make sure to export your HD video to 1280x720 resolution and use square pixels. To check what version of Flash player you have and to upgrade, click here for our recommended Compression settings .
Why is my media taking so long to upload?
There could be a number of reasons. Be sure you're exporting your video to our recommended Compression settings , and close any other programs on your computer that might be interfering with your upload.
What types of video files does Ziimeo allow?
Acceptable video formats include wmv', 'mov', 'mpg', 'avi', 'flv', 'mpeg', 'mp4', '3gp', 'rm'. For best results, try to encode videos using our recommended Compression settings .
I uploaded my media but the audio is out of sync, how do i fix that?
Read over our recommended Compression settings , then re-export your media and try it again. If your media over 30 minutes long, we recommend breaking your video into multiple files on your video timeline before exporting your video in order for your video to have multiple references to the audio track.
Can I upload a video with any aspect ratio I want?
We do our best to accommodate any aspect ratio that you upload. However, there is no guarantee your video will look correct or play properly if you upload a non-standard aspect ratio.
Can I upload more than one media item at a time?
No, you may only upload one media at a time.
Can I upload any kind of video I want?
Ziimeo is for personal, non-commercial use. Please only upload videos you created yourself and have legal rights to.
Why are the Ziimeo Community Policies so strict?
We want Ziimeo to be a fun and positive environment for members to share their media. Please show respect for your fellow members and follow our Community Policies.
My media failed during the upload process, what do I do now?
Read over our recommended Compression settings and try again. Be sure you're following those as closely as possible. Then check to be sure you're running the latest version of Adobe's Flash player - http://get.adobe.com/flashplayer . Once you've checked these things, try your upload again.
My video has a bunch of horizontal lines in it after it finished uploading, how do I fix that?
When exporting your video, be sure to choose the option for de-interlace. That will get rid of those annoying static lines.
Ziimeo doesn't recognize my file extension, but it is one of the file formats accepted. What can I do?
Acceptable video formats include wmv', 'mov', 'mpg', 'avi', 'flv', 'mpeg', 'mp4', '3gp', 'rm'. For best results, try to encode videos using our recommended Compression settings and try again.
Why doe’s my media have no sound? Why does the sound cut out on my media?
If you're having audio problems, you will most likely need to export your video with our recommended Compression settings .
What happens if I upload a media without editing any information?
If you do not edit any of your information, your media will not upload! You must enter the 'title' and 'description' before you upload the media. It is recommended that you also enter the 'tags' to enable your media to searched by the Ziimeo Search engine.
· What does 'embedding' mean?
· How do I embed a video into another site?
· Can I customize the way the embedded looks looks?
· Why isn't the embed button showing up on some videos?
· How do I embed my video in WordPress?
What does 'embedding' mean?
Embedding allows you to take your media - or someone else's media - and post it on a web page outside of Ziimeo. For example, you can embed the media into your blog and then other people can watch your media there instead of having to go to Ziimeo to watch it.
How do I embed my media into another site?
When on the media page, click on the button labeled 'embed' that appears below the media screen and a window opens on the screen that says ‘Link and Embed this Video’. There are two separate codes, one for Links and Embed code. Click on the ‘Copy Code’ button to upload the code. Alternatively, below the media screen and the ‘Tags’ there is a box ‘Embed this on your site’ which contains the embed code. Simply ‘copy and paste’ the code into your website or blogging software.
Can I customize the way the embedded media looks?
No! Ziimeo does not provide for any customization of the video looks. If you are an advanced user of video software and HTML then you maybe able to make some limited changes to the embed code after you have copied it from Ziimeo.
How do I embed my video in WordPress?
WordPress may alter Ziimeo's embed code when embedding in their software. It is best to use a Wordpress plugin to embed the media correctly into Wordpress
· Where do I see the stats for my videos?
Where do I see the stats for my media?
For individual media Stats, click on the media you're interested in and you'll see that particular media viewing stats to the right of the media details.
· How do I report abuse?
· How do I report a spammer?
· How do I block a user?
· Another member is annoying me, what should I do?
· I keep receiving messages or shared media from members I don't know, how can I stop that from happening?
How do I report abuse?
To report a media that your believe violates our Uploading Community Policies or Terms and Conditions, please use the 'flag media' link underneath the video in question. To report a user, please contact our Support Staff at Contact Us. using the word abuse in the header of your email and detail of your complaint. Please provide as much relevant information as possible.
How do I report a spammer?
If another member is spamming you, then please let our please contact our Support Staff at Contact Us.. We want Ziimeo to be a fun and enjoyable place for everyone, so let us know quickly and we'll remove the offending user form the site. Help us keep Ziimeo spam free!
How do I block a user?
Ziimeo does not currently have a feature to block a user! However, if you feel that a user is behaving in an inappropriate manner, please contact our Support Staff at Contact Us. with the details of your complaint and we will address the situation with the offending member.
Another member is annoying me, what should I do?
Under most circumstances negative behavior online goes away if it is ignored. But if you can no longer ignore it, try to open a civil conversation with the person to resolve the problem. If that approach doesn't work, please contact our Support Staff at Contact Us. with the details of your complaint and we'll try to resolve the matter for you as quickly as we can.
I keep receiving messages or shared media from members I don't know, how can I stop that from happening?
The best approach is to send the member a message asking them to please refrain from sharing media or sending messages to you. If they continue to share media or send messages to you, please contact our Support Staff at Contact Us. with all the relevant details and we will contact the other member to resolve the problem.
· I have concerns about something I've seen on the site. What can I do?
· I have a great idea for a feature! How can I suggest it?
· What considerations have been given to copyright?
· I've found my media on someone else's website and don't want them there, what do I do?
· Can I have HTML in my posts on Ziimeo?
· What are the system requirements to use Ziimeo?
· The site is acting weird! Things aren't doing what they are supposed to be doing. What going on?
· You've asked me to clear cache on a page or the browser, how do I do that?
· I'm having trouble logging in to Ziimeo. Help me!
· I really need to talk to someone, who can I contact for help?
· I have a question that was not answered in this FAQ. What should I do?
· What is my inbox? Why do videos show up there?
· How do I discover more videos I might like?
· My video isn't showing up when I search for it?
· How can I get my video in the Staff Picks or the HD Channel?
· How do I stay current with news about Ziimeo?
I have concerns about something I've seen on the site. What can I do?
If you are signed in, and you encounter a video that you are concerned about, or think does not follow our Community Policies, use the 'flag media' link located under any media. Flagging a video will bring it to the attention of our Support Staff who will review it.
I have a great idea for a feature! How can I suggest it?
We encourage members to be pro-active by giving us feedback, particularly new ideas! To suggest a new features, please contact our Support Staff at Contact Us. with all the details of your suggestion. Our staff will contact you as appropriate.
What considerations have been given to copyright?
The uploading of media by other members or users to another website without permission is unethical and illegal particularly if the owner of the content disallows the use of their copyright. Ziimeo unfortunately does not have any other control over who downloads your media content. Formal DMCA take down requests should be sent to our Support Staff at Contact Us. detailing the DMCA breach.
I've found my media on someone else's website and don't want them there, what do I do?
We recommend contacting the site administrator and asking them nicely to remove your media. Ziimeo unfortunately does not have any other control over who downloads your media content.
No! Please refrain from using HTML code on posts, as it can interfere with our site. Thank you for your cooperation!
What are the system requirements to use Ziimeo?
Ziimeo requires a fairly fast internet connection and computer to load and view our site media. Any computer made within the last three years should work fine, but there will always be times when you may experience difficulties loading and playing our media.
The site is acting weird! Things aren't doing what they are supposed to be doing. What going on?
Firstly, if a process doesn't work, then try it again! Sometimes the best way to fix a problem is to try it again. If your problem isn’t resolved after multiple attempts, try holding down the shift key on your keyboard and pushing the reload button on your browser. This method will reset the cache in your browser which will often clear up any problems. If it still doesn’t work, quit your browser and reopen it and try again. Finally, you may also try signing out of Ziimeo and signing back in.
I'm having trouble logging onto Ziimeo. Can you help me!
If you are having trouble logging onto Ziimeo, please make sure you are using your correct email address and password. If you are still having trouble, please send us an email clearly explaining your issue, please contact our Support Staff at Contact Us..
I really need to talk to someone, who can I contact for help?
If you need immediate assistance, please contact our Support Staff at Contact Us.. If you have questions regarding use of the site or are experiencing a problem, please search this FAQ for your answer.
I have a question that was not answered in this FAQ. What should I do?
If you have a question that was not answered here, please contact our Support Staff at Contact Us. .
What is my inbox? Why do videos show up there?
Your inbox is where you see media you have subscribed to. Anytime you subscribe to another members’ media, they will show up in your inbox. Similarly, when you join a Group, media added to those will show in your inbox when they are updated. We automatically subscribe you to the Featured Media that our Staff select so you can see some great new media everyday.
How do I discover more videos I might like?
There are many places! You can start with the ‘Latest Media’ on the ‘Home Page’. You can also search the ‘Featured’ and ‘Popular’ media categories too!
Groups are also a great place to explore for more media. Groups are sub-communities within Ziimeo that you can join and share media with. Joining a Group also means that any media added to that group will show up in your inbox so you can always see what media is getting added! If you can’t find a Group that has the criteria that you’re looking for then create your own Group and encourage others to join. Explore Groups!
As soon as you find the media that you like, we strongly encourage you to explore the rest of that members' videos to see if you want to make them a friend. Adding someone as a friend automatically subscribes you to his or her media and the media he or she has subscribed to, which will show up in your inbox.
My media isn't showing up when I search for it?
How do I stay current with news about Ziimeo?
The best way to stay current with Ziimeo is to read our News items on our ‘Home Page’ and look out for any special announcements too. Not only is it thrilling information, its also where we update the community with news about Ziimeo.
Ziimeo is a fun community of travel aficionados or “junkies” who enjoy sharing and watching travel videos, images, listening to music and playing games uploaded by other travel “junkies” like you. Ziimeo's primary mission is to provide a secure site for members to share their videos, images, music, games and to connect with other members to share your travel experiences. As well as to develop simple and elegant tools and features to present your videos, images, music and games to the people you want. Because we love having fun at Ziimeo, we also run great competitions with fantastic travel prizes. Our competitions are run mostly to find the best original videos, images, music and games contributed by our members. Generally, our standards are very high when it comes to our selection, so the competition is always strong. So be part of it and contribute your best original media to Ziimeo today! You never know when the next competition will be announced! There is always something happening within the Ziimeo travel community. So, get involved today! You never know who you may meet inside!
Ziimeo is a fun community of intelligent and creative people who enjoy their travel experiences. We have no doubt that you will find many people in our community who share your interests, so connect with them and share! The more you interact with the community, the more interest in your media and travel experiences they will be. So, involved and you will enjoy a great rewarding experience at Ziimeo.
The Internet is a wonderful forum for us all to communicate with each other, unfortunately it has also become a forum for some people to harass and insult others without taking the full responsibility for their verbal actions. Here in the Ziimeo community we insist that you respect your fellow members and their media content. We encourage you to have a vigorous dialogue with your fellow members, which means that you have the right to disagree, but not the right to abuse others simply for your amusement. If you're not prepared to say it to a persons face, then don't say it on Ziimeo. If you cannot be respectful to others, then you will be removed from our community.
Ziimeo is here to share your travel experiences with others by providing you with a platform to showcase your creativity through various forms of media. As such, we do not allow you to upload media that are overly commercial in nature or media that you did not make yourself or do not have the legal rights to. See the Uploading section in our FAQ for more details.
At Ziimeo, we are different to most other media sharing sites, we strive to ensure that our media is unique and original. We therefore require that you own or hold all necessary rights (copyrights, etc.) to the media you upload and that you follow the rules set out in our Community Policies. If you do not follow these simple rules, we reserve the right to delete your uploaded content and/or your Ziimeo account without warning.
Upload ONLY media you create or own and have the necessary permissions to upload. You may only upload media you have created yourself or have the creative rights to.
o You must own or hold all necessary rights (copyrights, etc.) to the media.
o You don't need to be a professional media Director, musician, graphic effects artists, or actor. We just require media to be your content – amateur or professional.
o Members uploading popular content that they have created should add their role and involvement in the video description and on their profile to inform the community of the creative details.
o Exceptions: If you have employed a media production company then the name of the company and the necessary production credits can appear at the end of the media.
o Businesses may not use Ziimeo to outsource their media hosting. Ziimeo (including Ziimeo HD Active) is not a business service.
o You cannot upload media containing ads at the beginning or at the end of the content, unless you have obtained prior written permission from an authorized member of the Ziimeo staff. Media found to contain any unauthorized advertisements in them, including links to commercial sites, regardless of content, will be removed.
o You may not upload media pertaining to Multi Level Marketing (MLM), get rich quick, cash gifting, work from home business, or any other dubious money making ventures.
o You may not upload product promotions or sales media, such as real estate property promotions.
o Television stations may not redistribute their programming vis Ziimeo.
o We however reserve the right to allow certain commercial content for those businesses who we have authorized coordinated sponsored advertising campaigns or direct partnerships with Ziimeo.
· Content restrictions No "fan vids", sexually explicit media, or music videos, movies, TV, and trailers that you found on the internet.
o No sexually explicit material or porn. Non-sexual nudity is okay.
o No media that incites hatred, include hate speeches, defamatory or discriminatory speeches or media depicting unlawful acts or extreme violence.
o No media that are compilations of scenes from TV, movies or games.
o Video games or gameplay must be 'Travel' related to be acceptable for upload to Ziimeo. Machinima with a travel story is allowed, provided the story is more than "guys doing exactly what the game was made for (eg skateboarding or shooting people)". Machinima videos must be properly labeled as such in the media description to avoid deletion.